Part 5: Common Guest Complaints
As formerly mentioned, many influences play into why guests leave negative reviews and complaints about your vacation rental property. Instead of firing back, it should be your goal to learn from the feedback. Recognizing issues and complaints and providing options will earn your guests trust and ultimately earn you more business.
As a review, potential guests today, choose properties highly based on reviews. If they see the same reoccurring problems they may skip your property and book the next. Some issues mentioned previously include cleanliness, uncomfortable sleeping habits, and lack of communication, and misleading information. If you have yet to read part 1, part 2, part 3, and part 4 you can read them here gcvacationrentals.com/category/owners/ . Lets take a look at part 5, lack of home essentials.
Lack of Home Essentials
Based off what was mentioned in part 4, if you state that your property has specific items for guests use, you’ve painted that picture for them and they will expect those items to be available. Most importantly, that there are enough items in the house for your max occupancy. Many times, guests will complain that there aren’t enough towels, dishes, pillows, etc., for everyone staying in the home. This will cause frustration, and depending on the guest, could ruin their vacation. Make sure to provide guests with the essentials and keep your stock updated to avoid any unnecessary guest complaints. It is a good idea to always have a double stock of towels regarding your max occupancy, an additional bedding set per bedroom and enough stock of kitchen cutlery and dishes. Again, if you mention these items will be available to them they will expect them to be there and enough for everyone staying at the property.
If you don’t currently offer home essentials such as cutlery, towels, sheets, and blankets it is a smart idea to consider offering these items to your guests. Guests book vacation rentals for the benefit of a home with a kitchen and multiple bedrooms verse a single room. Guests will not want to go out and buy dishes, blankets, and towels for their vacation stay, especially a short-term stay. They will likely pass on your property and book the next. Adding these bonus features will pay off in the long run with happier guests, more bookings, and better reviews.
There you have it, the top 5 common guest complaints about vacation rentals. A quick recap, to avoid negative reviews, you need to listen to your guest’s feedback and complaints. Recognizing issues and complaints and providing options will earn your guests trust and ultimately earn you more business. When guests are provided a 5-star experience repeat customers are made. As well as a flood of positive 5-star reviews. Recognizing complaints and issues is the 1st step in getting your home to 5-star quality. We hope you utilize this information and find it useful. If you have any questions regarding negative reviews and guest complaints, feel free to reach out to us. We’d be happy to answer any questions you may have.